Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Shipping

Candles will be shipped USPS Priority Mail withing the USA (3-5 business days) and will include tracking and insurance (up to $50). Please verify the shipping address prior to placing the order. If an order is sent to an incorrect address, or returned due to insufficient address, buyer will be responsible for add'l postage to resend it.

If having several candles shipped to one location, we will do our best to ship via USPS Flat Rate. This will save a lot of money on shipping costs. Any excess shipping costs charged during checkout will be refunded if we are able to ship via USPS Flat Rate. Snarky Lights is not responsible for lost or stolen packages or mistakes made by the US Postal Service. But we will be happy to provide any information to help track down your package (USPS policy is a package has to be missing for 21 days before a claim can be made).

Refunds

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

We make an effort to package the candles very well to prevent shipping damage. Unfortunately, it is still a possibility. If your order arrives broken, please send us a picture of the damage and it will be replaced.

If you are unhappy with your order, please contact us first to see if we can arrive at a solution together. If we sent the incorrect item, we will get the correct item sent out as soon as possible and at no extra cost to the buyer.

If unhappy with what you received, please contact us. Each case will be determined on an individual basis.

Additional

=======================================================================

SAFETY: We cannot stress enough how important it is to keep the wicks trimmed on our candles (as well as any others you buy). This reduces soot and doesn't cause the flame to flicker wildly, and extends the life of the candle.

Do not burn candles unattended.

Burn on a flat, heat resistant surface, away from flammable items.

Keep children and pets away from burning candle.

Do not touch hot, liquid wax.

Keep wax pool free of wick trimmings, matches or other debris

Limit the burn time of your candle to 4-6 hrs maximum to prevent the glass from overheating.

Do not light the candle when less than 1/4" of wax remains

======================================================================

CANDLE CARE: We use a candle wax specifically made for containers. It is designed to completely liquify. It is best to burn the candle 1-1.5 hrs for every inch in diameter.

It make take several hours for the liquid melt pool to reach the edge of the container.

It is suggested to allow the melt pool to reach the edge every time you light it. This will prevent tunneling and allow you to get more burn time out of your candle.

There should be NO flickering or wisps of smoke from the wick. This means the wick is too long or the candle is in a draft. These flickers allow small amounts of unburned carbon particles (soot) to escape (regardless if the wax is soy or paraffin)

The flame should be calm & steady - this means the burning process is in balance and the wick is burning efficiently and providing the longest life to your candle.

If too much or too little air reaches the candle flame, it will also cause sooting

Wicks that are too long can cause a flame to grow too long and flare. It is EXTREMELY important to trim your wicks to 1/4" before every use.

If you like to burn your candles for a long period of time, you may need to extinguish the flame, trim the wick, and relight it to keep the proper burning length.

=======================================================================

OTHER CANDLE INFO: Our candles are designed to scent an average sized room. If the area where it is at is very large and open the fragrance may not be very strong.

We fragrance our candles with the maximum recommended amount of fragrance oils suggested by the manufacturer. Some fragrances are simply stronger than others. If you feel the scent is too light, the room might be too large for our size candle. Try putting it in a smaller room or by add'l candles.

Sometimes you get used to the scent and can no longer smell it as strongly. Just step outside for a bit, take a few deep breaths of fresh air and go back into the room where the candle is - chances are you will be able to smell it again.

They all come in an 8 oz glass mason jar which can easily be cleaned and repurposed for storage (non-food) uses. We encourage you to find creative and useful ways to upcycle your empty candle container!

Legal imprint